About
I am a passionate and ambitious person, versatile, tenacious with strong & confident interpersonal skills. I have a comprehensive understanding of industry enhanced by over ten years’ recent experience, always taking a proactive approach to overcome challenges and achieve results.
Global Product Quality & Improvement Manager
As a Global Product Quality & Improvement Manager, I am entrusted with a pivotal role in ensuring that our company's products meet and exceed the highest standards of quality on a global scale. With a keen eye for detail and a passion for continuous improvement, I meticulously oversee every aspect of the product lifecycle, from development to delivery. Through rigorous analysis of customer feedback, market trends, and performance metrics, I identify areas for enhancement and lead cross-functional teams in implementing innovative solutions. By championing a culture of quality excellence and fostering collaboration across diverse teams and geographical regions, I drive measurable improvements in product reliability, usability, and customer satisfaction. My role not only demands technical expertise but also requires effective communication and leadership skills to inspire teams towards a shared vision of delivering exceptional products that resonate with our global audience.
- City: Newcastle upon Tyne
- Website: www.justinecain.com
Skills
Resume
I am an accomplished professional with a proven track record in Customer Service and managing Teams, seeking to leverage my expertise and experience.
Sumary
Justine Cain
Experienced manager with a strong background in the customer service sector, adept at leading teams to achieve high levels of customer satisfaction and operational efficiency.
Education
Diploma Quality Management CQI
2019
Diploma Quality Management
2015 - 2016
Newcastle College
NVQ Level 2 Business & Administration
1997
College
RSA levels Typing/Word processing
1997
College
9 GCSE passes all above (C) grade
Kenton School, Newcastle upon Tyne
Professional Qualifications
Leading team Management training
2023
Six sigma trained
2022
Adult and paediatric First aid trained
2022
NVQ Level 2 Childcare and Development
2005
Certificate in Financial Services Practice by the Chartered Institute of Bankers
2000
Certificate in Mortgage advice and practice
2000
ISO 9001 Auditor
2016
ISO 13485 Auditor
2016
NVQ Level 4 Business Administration Management
2001
Professional Experience
Global Product Quality & Improvement Manager
Jul 2011 - Present
Present Mayborn Group (Tommee Tippee Baby and Children Products)
- Setting and managing supplier KPI’s, monitoring and reviewing performance
- Managing product returns testing, goods inwards and analysing return testing data for trends to identifying key improvement areas
- Analysing UK customers & International complaint data trends identifying key improvement areas
- Liaising with customer service, contact centre and internal and external suppliers on customer complaints, raising NCR’s and tracking CAR’s
- Raising and managing suppliers to fully investigate product issues via CAPA until closure
- Responsible for creating monthly board report and presenting in Executive board meetings
- New product development (NPD) insights feedback into new projects
- Relay testing & complaint quality trends back into NPD projects
- Continuous improvement with existing product range via product change request
- Competitor and review data analysed setting KPI’s for performance rating of Product achieving target, creating an executing plan for underperformers
Sales Manager/Branch Manager/ Customer Service Manager
Nov 1995 - Jul 2011
Northern Rock
- Selling Mortgages, USL and Credit card applications face to face and via telephone processing the cases with underwriters
- Complaint handling within different areas of the business liaising with financial ombudsman on a regular basis
- Cashier processing banking for the whole branch including cash replenishment for bank and ATM’s
- Producing weekly and monthly reports setting KPI’s
- Meeting targets and exceeding within Sale and Customer service
- Training new staff and monitoring their progress
- Cashier processing banking for the whole branch including cash replenishment for bank and ATM’s
- Managing Probate customers dealing with executors and solicitors
- Training new staff and monitoring their progress
- Cashier processing banking for the whole branch including cash replenishment for bank and ATM’s
- Managing Probate customers dealing with executors and solicitors
Financial Advisor Team Leader
1993 - 1995
Lowes Financial Management
- Buying and selling shares investing offshore accounts
- Managing portfolios for financial advisors
- Administrating client’s investments
- Supporting Financial leads with seminars
Car Rental Manager/Customer Service/New car Sales Administrator
1993 - 1995
Minories Garages Ltd
- First point of call with customer processing all paperwork, invoicing handling all customer needs
- All types of administration, banking, reception, switchboard, invoicing, sales, typing, spreadsheets,
- After care with customers
Hobbies & Interests
In my personal time, I am deeply passionate about a variety of interests that enrich my life and contribute to my holistic well-being. A fervent enthusiast of live music, I find immense joy in attending concerts and experiencing the electrifying atmosphere of live performances. As a devoted fan of Rick Astley, I often seek out opportunities to indulge in his music and revel in the nostalgia it evokes. Additionally, I cherish moments spent at the cinema, immersing myself in captivating stories and cinematic masterpieces. I am an avid reader, finding solace and inspiration within the pages of books across genres. Above all, I prioritize spending quality time with my family, cherishing the bonds we share and creating lasting memories together.
Complementing these leisure pursuits, I am committed to maintaining a healthy lifestyle through regular running and fitness activities. Having participated in notable events such as the Great North Run, where I ran in support of charitable causes, I derive immense fulfillment from both personal achievement and contributing to the greater good.
Contact
I can be contacted via my LinkedIn account.